Orion Motors Privacy Statement
Orion Motors (Talgarth) Limited ("we" / "us" /
"Orion Motors') are committed to protecting and respecting any personal
information you share with us. Personal information means any information about
an individual from which that person can be identified. It does not include
data where that information has been removed (anonymous data).
Orion Motors Is a "data controller". This means that we are
responsible for deciding how we hold and use personal information about you. We
are required under the data protection legislation to notify you of the
information contained in this notice.
This statement describes what types of personal information we collect
from you, how it is used by us, how we share it with others, how you can manage
the information we hold and how you can contact us.
We will always give you the option not to receive marketing
communications from us. We will never send you unsolicited junk email or
communications, or share your data with anyone else who might. We do not sell
your information to third parties, but we do work closely with selected
partners who help us to provide you with the information, products and services
that you request from us. For example, Robert Bosch UK Holdings Ltd..
The contents of this statement do not form part of any contract that we
may have with you and we may change it from time to time so you may wish to
check this page occasionally to ensure you are still happy to share your
information with us. Where possible, we will also contact you directly to
notify you of these changes.
What information we collect?
We collect personal information about you and your vehicle when you
contact us or engage with our website, applications or a vehicle manufacturer
partner. We only collect information which is necessary, relevant and adequate
for the purpose you are providing it for.
We collect information about you or your vehicle when you use Orion
Motors's websites, applications, when you visit one of our businesses and when
you are in contact with a member of staff by telephone, email or in person. The
information we collect, store and use includes some or all of the following:
How do we use this information?
Orion Motors will only process information that is necessary for the
purpose for which it was collected and how the law allows us to. You will
always have the option not to receive marketing communications from us (and you
can withdraw your consent or object at any time). We will never send you
unsolicited junk email or communications, or share your personal information
with anyone else who might.
There are various ways in which we may use or process your personal
information. We list these below:
Consent:
Where you have provided your consent, we may use and process your
information to:
You can withdraw your consent at any time by contacting the third-party
partners on the details provided within their Privacy Statements:
Robert Bosch Holdings UK
Limited
Bosch Car Service Roadside Assistance
In relation to any marketing message you receive, by using the
unsubscribe option included in those messages.
Contractual performance
We may use and process your personal information where this is necessary
to perform a contract with you and to fulfil and complete your orders,
purchases and other transactions entered into with us (or one of our selected
partners)
If you fail to provide certain information when requested, we may not be
able to perform the contract we have entered into with you, such as the
provision of goods or services.
Legitimate Interests
We may use and process your personal information as set out below where
it is necessary for us to carry out activities for which it is in our
legitimate interest as a business to do so.
Processing necessary for us to support customers with sales, maintenance
& repair and other enquires
Processing necessary for us to respond to understanding customers’ and
drivers’ needs
Processing necessary for us to promote our business, brands and products
and measure the research and effectiveness of our campaigns
Processing necessary for us to operate the administrative and technical
aspects of our business efficiently and effectively
Legal Obligation
We may process your personal information to comply with our legal
requirements (for example to register and tax your car with the DVLA)
If you fail to provide certain information when requested, we may be
prevented from complying with our legal obligations.
Vital Interest
Sometimes we will need to process your personal information to contact
you if there is an urgent safety or product recall notice and we need to tell
you about it.
How do we share this information?
We will share your personal information with third parties where
required by law, where it is necessary to administer the working relationship
with you or where we have another legitimate interest in doing so.
We do not sell your information to third parties, but we do work closely
with our vehicle manufacturer partners:
Robert Bosch Holdings UK
Limited
Bosch Car Service Roadside Assistance
and third-party suppliers who fulfil business activities for us, which
necessitates the sharing of information.
We may also from time to time disclose your information to the following
categories of companies or organisations to which we pass the responsibility to
handle services on our behalf: customer contact centres, direct marketing
communications agencies and consultants, market research and market analytics
service providers, our legal and other professional advisors.
We will also share your information with our vehicle manufacturer
partners in situations where we need to pass your information to them in order
to manage any requests or complaint you have made to us. For example, where you
have made a complaint to ourselves and we need to liaise with the manufacturer
customer care department.
We take steps to ensure that any third-party partners who handle your
information comply with data protection legislation and protect your
information just as we do. We only disclose personal information that is
necessary for them to provide the service that they are undertaking on our
behalf.
There are circumstances where we share your information with our vehicle
manufacture partners (or other companies within their Group or finance
companies) in order to fulfil orders, transactions, handle complaints or
provide you with a service or information that you have requested. For example,
we will share information with the above organisations where you enquire about
their services through us or where you make a complaint to us and later make
the same or similar complaint to them. These organisations may use your
information to provide you with information and carry out their obligations
arising from contracts you enter into with them. For more information, please
see their privacy statements.
Robert Bosch Holdings UK
Limited
Bosch Car Service Roadside Assistance
How long do we keep your information for?
We will not hold your personal information in an identifiable format for
any longer than is necessary, including for the purposes of satisfying any
legal, accounting or reporting requirements. If you are a customer or otherwise
have a relationship with us we will hold personal information about you for a
longer period than if we have obtained your details in connection with a
prospective relationship.
Save as may be otherwise required, if we have a relationship with you
(e.g. you are a customer or the registered driver of a leased or other vehicle
purchased from us), we hold your personal information for 6 years from the date
our relationship ends. We hold your personal information for this period to
establish, bring or defend legal claims.
Save as may be otherwise required, where we have obtained your personal
information following a request for information, test drive, brochure,
quotation or any other information on any of our products or services, we hold
your personal information for 1 year after the last contact with you, unless
during that period we form a relationship with you e.g. you purchase or lease a
vehicle. We hold your personal information for this period to give us an
opportunity to form a relationship with you.
How can I manage the information we hold about you?
It is important that the personal information that we hold about you is
accurate and current. Please keep us informed if your personal information
changes during your relationship with us.
You have the right as an individual to access your personal information
we hold about you and make corrections if necessary. You also have the right to
withdraw any consent you have previously given us and ask us to erase
information we hold about you. You can also object to us using your personal
information (where we rely on our business interests to process and use your
personal information)
You have a number of rights in relation to your personal information
under the data protection law. In relation to most rights, we will ask you for
information to confirm your identity and, where applicable, to help us search
for your personal information. Except in rare cases, we will respond to you
within 30 days after we have confirmed your identity.
You have the right to:
We may need to request specific information from you to help us confirm
your identity and ensure your right to access the information (or to exercise
any of your other rights). This is an appropriate security measure to ensure
that personal information is not disclosed to any person who has no right to
receive it.
You can exercise the above rights and / or manage your information by
contacting us using the details below:
Post: Data protection Compliance Manager, Orion Motors (Talgarth)
Limited, Hay Road, Talgarth, Brecon, Powys, LD3 0AW
Email: enquiries@orionmotors.co.uk
If you have any specific data protection concerns or a complaint, you
can address it to our Data Protection Manager at enquiries@orionmotors.co.uk
If you are unhappy, you have the right to lodge a complaint with a data
protection regulator in Europe, in particular in a country you work or live or
where your legal rights have been infringed. The contact details for the
Information Commissioner’s Office, the data protection regulator in the UK, are
below:
Post:
Information Commissioner’s office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF
Call: 0303 123 1113
Email: casework@ico.org.uk?